12h Inquiry Response · 24h Technical Support · 190+ Countries

Contact Our Shower Door Factory — 12-Hour Response for Wholesale & Project Inquiries

Q: How quickly will I receive a quote for my wholesale or project inquiry?

Every inquiry is answered within 12 hours. Standard inquiries move faster once volume, target market, and product scope are clear. For highly custom project work, we first run a 24-hour DFM pre-check to confirm the technical scope and then return with structured feedback.

Q: Can I request physical samples before placing a bulk order?

Yes. Sample lead time is 15 days from the confirmed drawing, and we recommend sample review before a larger order when the buyer needs to confirm finish, glass, or packaging direction. Custom molds are retained for repeat orders, so later batches stay consistent.

Q: Do you assist with shipping and customs-related preparation?

Yes. We support export documentation, shipment preparation, and coordination with the buyer's appointed freight partner. Packaging is standardized honeycomb-carton + reinforced wooden-crate, drop-test-validated for ocean freight to 190+ countries.

Q: What response times (SLA) can I expect at each stage?

Inquiry response: 12 hours. Technical support: 24 hours, with lifetime online technical support after delivery. DFM drawing pre-check: 24 hours. Sampling: 15 days. Bulk production: 30 days for a first order, 20-25 days for repeat orders. Warranty: 5 years on shower doors, 3 years on hardware.

WhatsApp +86 13414990268 or email ocean@healthshowerdoor.com. Every international inquiry is answered within 12 horas, technical questions within 24 horas, and samples ship in 15 días. Hotel and apartment projects, cross-border e-commerce sellers, and OEM/ODM brand owners are each routed to the right sales and engineering contact.

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Six-panel factory collage: aerial view of the 15,000 sqm plant in Shishan Industrial Park, office, glass sheets, CNC machine, conveyor and workers

★★★★★

“Health solved more than our procurement problem — Hicieron que todo el sistema de baño fuera más fácil de instalar y de mantener.” — Olivia Bennet, Apartamentos MAGUIRE (Canadá)

12h Inquiry Response (All International Inquiries)

24h Technical Support Response

15 días Sample Lead Time

190+ Países de exportación & Regions

Contacto

Send Your Project Brief

Correo electrónico, WhatsApp, or the form — choose the channel that fits your inquiry. Attach CAD drawings, BOQ files, floor plans, reference photos, or finish notes, and our team will reply with clear next steps within 12 horas.

WhatsApp / WeChat

+86 13414990268

Correo electrónico

ocean@healthshowerdoor.com

Factory Address

Carretera Kexue número 1, Zona B, Parque Industrial Shishan, nanhai, Foshán, Guangdong, Porcelana

Response Commitment

12-hour reply to all international inquiries · 24-hour technical support · 24-hour DFM drawing pre-check · 15-day sampling

Su nombre *

Tu correo electrónico *

Tu Teléfono/WhatsApp

Tipo de comprador *

Mensaje *

Tu archivo

Buyer Routing

Tell us your business model — we route the inquiry to the right team

Sourcing custom shower enclosures from China should not begin with a generic inbox. Send the information below for your buyer type, and our 20-person sales team and 12-engineer R&D team will pick up the conversation from the right starting point.

For Hotel & Apartment Project Contractors

Send drawings, especificaciones, and site conditions

CAD drawings, JARDÍN, room list, or floor plans
Target market and required glass standard — SGCC, CE, ANSI Z97.1, EN 12150, or AS/NZS 2208
Project schedule and installation-site conditions

What you get back: a 24-hour DFM (Design for Manufacturing) structural pre-check, value-engineering suggestions, per-unit labeling for multi-room projects, and a QC report with SGCC/CE certificate copies at delivery.

For Cross-Border E-Commerce Sellers (Amazon / camino justo)

Send target styles and quantity

Target styles or model references — p.ej. JL712, JL139, JK1934, JP0206, JP0204, MODEL D, JP103
Quantity plan — MOQ starts at 10 sets for our main models
Target market and packaging requirements

What you get back: drop-test-validated honeycomb-carton + wooden-crate packaging to cut transit damage, flexible MOQ planning, and white-background images and video for your listings.

For Brand Owners & Importers (OEM / ODM)

Send your customization brief

Custom requirements: finalizar, hardware direction, logo, labeling, y embalaje
Target price range and annual volume plan
NDA request for exclusive designs

What you get back: NDA confidentiality protection, full-industry-chain cost control from our own aluminum and glass workshops, R&D replication capability, and custom molds retained for repeat orders.

Response SLA

Three response commitments we put in writing

Response speed is where most China sourcing conversations fail. Ours is documented and tracked by a 151-person team across a 15,000 m² factory in Shishan Industrial Park, Foshán.

12 Horas

Inquiry response

All international inquiries are answered within 12 horas. A dedicated account manager is assigned from first contact, and your inquiry is routed to sales or engineering the same day — no generic inbox, no chasing.

24 Horas

Technical support

Instalación, troubleshooting, and configuration questions are answered within 24 horas — backed by lifetime online technical support and a professional illustrated installation manual included with every order.

24 Horas

DFM drawing pre-check

Every drawing submission receives a 24-hour DFM structural pre-check by our 12-engineer R&equipo D — dimensiones, hardware direction, glass thickness, and installation logic are reviewed before quotation, not after.

Further commitments: samples in 15 días · first bulk order in 30 días (repeat orders 20–25 días) · payment 30% deposit + 70% balance after pre-shipment inspection · 5-year shower-door warranty, 3-year hardware warranty, lifetime online technical support.

Preguntas frecuentes

What happens after you Contáctenos?

Five questions our buyers ask most often – covering response time, what to send, quote turnaround, sample review, and shipping preparation. Toque una pregunta para leer nuestra respuesta estándar.

How quickly will I receive a quote for my wholesale or project inquiry?

For wholesale buyersEvery inquiry is answered within 12 horas. Standard inquiries move faster once volume, target market, and product scope are clear. For highly custom project work, we first run a 24-hour DFM pre-check to confirm the technical scope and then return with structured feedback.

What information should I include in my first inquiry to get a faster response?

For all buyersIt depends on your buyer type. Project contractors: send CAD drawings, BOQ or floor plans, plus the required standard (SGCC, CE, ANSI Z97.1, EN 12150, or AS/NZS 2208). E-commerce sellers: send target styles or model references and quantity (MOQ starts at 10 conjuntos). Brand owners: send your customization brief – finalizar, hardware, logo, embalaje – and any NDA request. The more complete the brief, the faster the 12-hour response turns into a usable answer.

Can I request physical samples before placing a bulk order?

For importersSí. Sample lead time is 15 days from the confirmed drawing, and we recommend sample review before a larger order when the buyer needs to confirm finish, vaso, or packaging direction. Custom molds are retained for repeat orders, so later batches stay consistent.

Do you assist with shipping and customs-related preparation?

For new buyersSí. We support export documentation, shipment preparation, and coordination with the buyer’s appointed freight partner so the order can move more smoothly from production to loading. Packaging is standardized honeycomb-carton + reinforced wooden-crate, drop-test-validated for ocean freight to 190+ países.

What response times (SLA) can I expect at each stage?

For project teamsInquiry response: 12 horas. Technical support: 24 horas, with lifetime online technical support after delivery. DFM drawing pre-check: 24 horas. Sampling: 15 días. Bulk production: 30 days for a first order, 20–25 days for repeat orders. Garantía: 5 years on shower doors, 3 years on hardware.

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